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TESTIMONIALS BY SATISFIED EXACT MATCH™ BRICK, BLOCK, MORTAR, PRE-CAST,
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Email written to a worldwide masonry manufacturer and copied
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Email written from a Masonry Sales Rep to Masonry Manufacturer and copied
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Langlinais Baking Testimonial
Bates Testimonial ![]()
“We are pleased with the work that was done. Matthew did an excellent job. He is a very courteous, patient, friendly, and professional guy. Before completion of the job, he asked if we were satisfied with the work he had done. My wife requested that he do a little more touch up on some of the colors. He took time to understand what she wanted done, and he did it. He made us feel that our job was important. More people like Matthew are needed in the workforce.” — Mr. and Mrs. Kenneth Word, Widener, AR
“Thanks for helping us out with this last one especially. Your people are to be commended! Kristin is always helpful when I call. Juliette e-mailed the estimate as promised and followed up with me. Jennifer worked with the hotel owner and the architect to make sure all their questions were answered. Your team manager showed up on schedule and worked his men in around the landscapers so nothing was held up. The building looks great and the reports we got back is that everything went smoothly.”
“I’ll be honest, I was skeptical. I wasn’t going to even try this option except that someone highly recommended them. But the results are amazing, you can’t even see where they worked, it blends flawlessly! I will never tear masonry out again. I’m calling Exact Match™.”
“We still don’t know what happened during the cleaning, but the brick ended up with swirl marks everywhere. It was a nightmare! Exact Match™ put a priority rush on my job, worked with my insurance company and took care of the problem in less than a week after I called. It was all over and done with in less than a week!”
“All I can say is, you can’t argue with results. I told my boss, here, watch this. If you can pick out where the problem used to be, I’ll buy you a steak dinner! They are that good.”
“You’ve done a great job for us. Thank you!”
“Everything was held up. The builder told us that they wouldn’t let us do any more work in that development until we took care of the problem on this building. We were so glad to have the work with the economy being what it is and here we were in danger of losing the rest of the development! We called Exact Match™ up asking for help and they were here in 48 hours… and I’m four states away!”
“I highly, highly recommend them. We were building our 3 million dollar dream home and when the colors didn’t match, my wife cried and I was livid. The manufacturer apologized and sent us Exact Match™. When their team leader met us, he looked me and my wife in the eye and said,’ We’re here to help and we’re not leaving until you are 100% happy.’ And they meant it!”
“They were holding back our money until Exact Match™ fixed it for us.”
“A first class operation. I give them a 10 out of 10 across the board, especially for service. I called their office with so many questions and they answered them all. You just don’t find companies that care anymore like they do.”
“It was to the point that we didn’t know what to do. Basically, the customer threatened me I had one week to fix this or they were getting legal with it. Someone gave me their card and I called, and from the time we authorized the work, they were here in 24 hours.”
“The mortar must have been 10 different colors! It was light, it was dark, faded in and out. They had some way of applying and adjusting the color that balanced it all back to what we wanted.”
“Thank you so much for sending Exact Match Masonry Staining™. They have everyone else beat in every facet. I suggest that you use Exact Match for all of your warranty work. We finally have the home we dreamed of.”
“So, I’m thinking, okay, how do you wash down split face block in a finished gymnasium? There was efflorescence everywhere. I had to schedule them over Thanksgiving weekend to accommodate the school schedule. A team showed up and it was done before Monday morning as promised with not a trace of efflorescence damage left.”
“We’re the largest masonry contracting company in this state. When you see the volume of masonry go up that we do, there are bound to be issues. We don’t sweat it. If someone sees something they don’t like during the walk around, we just call Exact Match in and get it taken care of.”
“The maintenance guy did all he could, but I had people coming in to the store for 3 months, ‘Hey, did you know there’s graffiti on your wall out there?’ Now I couldn’t even tell you exactly where it was.”
“We called them right away when we saw there were two dye lots. I figured the fewer people who saw it like this, the better.”
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